One Year MBA in HR enables professionals to befriend HR Chatbots

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One Year MBA in HR enables professionals to befriend HR Chatbots

17 Mar 2018
- Rhucha Kulkarni
- Industry Insights
1 Year MBA, 1 Year MBA course, Analytics, HR, MBA in HR, MBA in Human Resource Management, One Year Full Time MBA Program, One Year MBA, One Year MBA in India, PGPM - Human Resource, PGPM HR, Post Graduate Program In Management - Human Resource, Technology

Emerging technologies are rapidly altering the HR landscape, leading to worrying debates about whether man would soon give way to machines. A case in point is the application of Artificial Intelligence in people management, especially the use of chatbots. Organizations are widely applying AI and automation (especially chatbots) to HR processes in a bid to improve organizational efficiency and effectiveness. Does this mean that chatbots would soon replace HR professionals? Certainly not. Here’s why.

HR Chatbot Applications

Chatbots are a convenient and conversational technology tool that can be leveraged at every stage of the employee life cycle, from hire to retire-
- Recruitment:
Chatbots find relevance for recruitment activities such as sourcing, screening, and selection. Job applicants today are overwhelmed with the information overload, chatbots can help engage with candidates and build relationships by being the first point of contact through query resolution. For example, chatbots are already helping job applicants understand the exact nature of the job role as per their requirement. This helps attract only the best-fits- a great sourcing strategy. Organizations are using AI algorithms to screen the thousands of job applications based on data-parsing and pattern selection. Chatbot-run assessments and simulations are the latest in candidate selection. Because these can be programmed to minimize hiring biases, they are proving a very desirable element for recruitment. Another area is notifications and communication. Candidates often complain of not being informed of the hiring status, here is where chatbots can offer automated notifications and enhance the candidate experienc.
- Learning and Development:
Chatbots can be used to create micro-interventions for learning at the employee’s point of need. For example, if an employee wants a quick answer on a routine query, he or she dials into the learning chatbot, receives learning, quickly applies the learning on the job and gets the desired results. We may see chatbots replacing certain call centre and customer service functions. Another useful application is new employee onboarding, especially for resolving queries around bank data, tax information and other routine joining elements.
- Employee Engagement:
Yet another futuristic application of chatbots is for detecting employee moods through voice recognition technology and natural language processing. Driving employee engagement through sentiments analysis is thus a very real application of chatbots.

Will chatbots replace HR professionals?

Clearly, chatbots are rising to dominance in the HR world. The real question is, “Are they intelligent enough to replace the very people who employ them i.e. the HR professionals?” Machine learning capabilities may be advancing, but they simply do not match the cognitive skills of the human brain- competencies such as experience-based judgement, communication, collaboration, leadership etc. For example, a chatbot can carry out an initial filtering of job applicants, but it operates on a simple decision tree with extremely basic yes-no answers or a limited choice of responses. At the moment chatbots are being used for routine and structured tasks. The reality is that an increasingly complex business environment will continue to demand complex human skills such as dealing with ambiguity and contextual decision making, which chatbots do not deliver. Moreover, if chatbots were to replace HR professionals, it would mean taking the “human element” out of HR- certainly not good for a great employee or candidate experience.

The bottom line is that HR professionals need not worry and should befriend chatbots rather than treat them as foes. Imagine the benefits that HR professionals can gain by employing chatbots to take over mundane tasks, leaving them to do the strategic and value-adding work!

The Post Graduate Program in Human Resource Leadership at SOIL, talks about the role of HR in the digital world, in the curriculum.

To apply for PGPM in HR Leadership click the link – https://soil.formistry.com/

Written by: Rhucha Kulkarni

An MBA by education, corporate HR professional by experience, a trained naturalist and currently a content creator. Rhucha's Human Resources experience spans across domains such as Learning and Development, HR Business Partnering and Resource Management (Talent Acquisition). Her articles have been featured in People Matters, Huffington Post, Jetwings, Air Arabia, Vistara, Little India, The Hindu- Metroplus.

FAQs
Can I expect to see growth in my profession after pursuing a one-year PGPM HR program?

Most b-schools offering one-year MBA in HR in India focus on concepts and skills integral to human resources providing the students a better and deeper comprehension of the field. The core idea is to build well-rounded business skills with the best MBA in Human Resource management in India. SOIL’s PGPM HR offers to build on the knowledge and experience of early or mid-career professionals, giving them the opportunity to assume leadership positions. The course content developed by industry leaders, and taught by world class faculty undoubtedly transforms your career and gives it the necessary boost.

What is the eligibility criteria for an MBA in HR?

To be eligible for admissions into SOIL’s PGPM HR program, a student must fulfill the following criteria.

A Completed Bachelor’s degree in any discipline from a recognised institution with at least 50% in graduation

Greater than 60% in 10th & 12th Standard Examinations

Freshers and graduates with work experience can apply

Desire to become a HR leader in the future

Valid CAT*/NMAT/GMAT/XAT* scores are accepted for PGPM-HR (Non-Mandatory but adds weightage to your profile)

Head over to PGPM HR admission page to check out the procedure in detail.

What are some of the qualities of a successful HR professional/ manager?

It’s essential to have attributes such as flexibility, patience, attention to detail, outstanding communication and listening skills, negotiation skills and professional discretion to succeed in HR. . All employers seek cooperative and effective employees in their management. Pursuing an MBA in HR can therefore give you an edge over the others applying for the same position. HR degrees lead to a range of opportunities, including HR executives, HR managers, vice presidents of operations, and employee relations directors. The purpose of an HR professional is to create a positive work environment, which means that they need to be able to gain the employee’s trust and lead them individually. The way to do this is to develop effective communication and leadership skills. This extensive set of skills can easily be developed with an MBA – PGPM in HR.

What is the scope of an MBA in human resource management in India?

As per RnR Market Research report, the global human capital management market is expected to grow from $14.50 billion in 2017 to $22.51 billion by 2022, at a CAGR of 9.2%. All members of a human resources team or department connect the value of human capital to the company’s bottom line. They are adept at dealing with people from all backgrounds and levels of experience, knowledge, and skill. Besides, once you have gained enough experience, you can even look at working for an international company that will significantly increase your compensation. This type of career requires specific attitudes, understanding, knowledge, and skills. SOIL Institute of Management’s one-year PGPM in HR focuses on developing HR Leaders with a global perspective, equipped to handle the workload of an HR professional / Manager in various industries and situations.

What Is The Role Of MBA in HR?

The HR management courses are designed for people to learn central and strategic organizational activity of increasing complexity and importance. The best-in-class experiential learning offered by the SOIL Institute of Management in its endeavour to integrate learning and inspired leadership is just a program that is apt for working professionals re-entering the corporate world. The students learn the importance of innovation, attention to detail, professionalism, and above all – a HUMAN-CENTRIC APPROACH. The challenge lies in transitioning from adulting, to going back to school. However, the lessons learned at SOIL, from world-class faculty and leaders, would be used for the rest of your career, and it will all be worth it.

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Topics

Audience

Industry

Year

Can I expect to see growth in my profession after pursuing a one-year PGPM HR program?

What is the eligibility criteria for an MBA in HR?

What are some of the qualities of a successful HR professional/ manager?

What is the scope of an MBA in human resource management in India?

What Is The Role Of MBA in HR?

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